Comments on: Virgin Mobile USA’s CEO Says Over Half The Population Is Considering Prepaid http://paidcontent.org/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/ The economics of digital content Fri, 13 Dec 2013 18:54:38 +0000 hourly 1 http://wordpress.com/ By: M.Heller http://paidcontent.org/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69992 Wed, 05 May 2010 05:55:38 +0000 http://paidcontent.wp.gostage.it/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69992 I have used a Virgin Mobile prepaid phone since buying two of them ar $65 per for my self and my son about 12 years ago. I have been very dissappointed by the decline in customer service over the past year, and have been trying to use up my minutes so I can get rid of them and change to another company.

Having worked as a communications comsultant for New Jersey Bell for 30 years…I was appalled by my most recent contact with Virgin. I spoke with no less than 6 people in an attempt to resolve a matter concerning a Virgin phone I had ordered as a Christmas gift. Three of these folks claimed to be managers, although I am not convinced that is true.

Virgin Mobil was once a very flexible service with good value, but with the rude, condescending sing-song “suck it up” attitude expressed toward long established customers… I really feel this company is doomed.

]]> By: Eric http://paidcontent.org/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69991 Tue, 12 May 2009 20:58:40 +0000 http://paidcontent.wp.gostage.it/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69991 Just curious … what does that poorly-Photoshopped photo and corresponding link add to the information in the table? Is this an inside joke that no one would care about anyway? Might be better to spend more resources on boring copy editing vs. gimmicks that detract from the publication's credibility.

]]> By: Sales Sprinter http://paidcontent.org/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69990 Tue, 12 May 2009 04:09:39 +0000 http://paidcontent.wp.gostage.it/2009/05/11/419-virgin-mobile-usas-ceo-says-over-half-the-population-is-willing-to-cons/#comment-69990 Despite half of the population considering prepaid in the U.S. market, only a small percentage is willing to change carriers from the big two of AT&T and Verizon. Sprint's Boost unlimited plan has demand as shown in the 4Q results. Virgin Mobile USA is competing with Boost. For Sprint, Boost maintains a direct customer relationship. For Virgin Mobile, Sprint is losing potential direct customers to a reseller relationship. Sprint continues its legacy of wholesaling. Can the Palm Pre save its direct selling and indirect retailer distribution?

]]>