T-Mobile USA, the US
T-Mobile USA’s $80 Unlimited Plan Avoids Price War
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T-Mobile USA, the US
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Ya know, maybe if TMobile's customer service reps, cared about their customers, they might not lose them so fast! I am a tmobile cust and believe me, they are crooked! I pay over $125 a month for 2 phones, and everytime they have to credit me because service goes down, they make up for it by double charging my 1000 whenever mins so I run out faster and have to buy a prepaid card to talk! This is ridiculous! This time they sucked up 1000 mins in 8 days! And won't give them back! How can they expect to keep customers this way? I know I am quitting and I don't care about their stupid $200 early termination fee for each phone!
Don't blame t-mobile reps. T-mobile reps care about the customer we try to help out every customer. People think customer service is giving money away. T-Mobile is not a non profit orginization. They are in the business to make money. Now if customer care reps gave money away to everyone their would be no profit and it would put the company out of business. People do not take responsibility for their actions. Americans do not like to take responsibility for their actions. They want a bail out. People think customer service is when we give into the demands of everyone. Customer service is a balancing act. We an advocate for the customer. However we also have to balance company policy. We try to help out as much as possible but people need to really learn to take responsibility. If i go over my minutes I go over my minutes. Its my fault. People get angry and call in because they want customer service to credit their accounts for something they did. Its your responsibility to check your minutes and to make sure you are not going over. Customer service reps are not baby sitters and we are not parents. I'm tired of people thinking that the customer is always right that is a mistake. Customers are not always right and because we have encouraged this practice people think its okay not to take responsibility for their actions.
I have to agree with the article, these aren't really groundbreaking prices. I use a cheaper alternative already in the form of Straight Talk, which costs me only $45 for unlimited everything, whilst still being on a true nationwide network (Verizon's). So T-Mo is not even getting close to being a threat to some other lower priced carriers.
Hmm? Maybe before you get on the "my fellow customer service reps are right and people should take responsibility for their actions," maybe you should have read what was written! Or maybe you should sit on the phone and hear what they told me! "Oh yes, 30 mins were deducted on the weekend, and oh yes here is another overlapping, double min mistake, but we can not fix it bexcause you did make the call! We don't know which one is right? Well, yes over the last year your average monthly usage is only 700 out 1000 mins but this time it shows that you used 1000 mins in 8 days? You'll have to wait til the next bill cycle and print out your phone call report and add it all up and then call us back with the difference. And we'll see what we can do. Oh and yes we see the 4 other times in the past you've had to have minutes replaced because of computer tally error but I don't know what to tell you!"
Are you serious? What do you do with that? What do you do when you sat on the phone with 1 for an hour an line by line went thru the bill and found the mistakes and when you said, that is a mistake and that is and that is and that is and that is, and they say well it shows that you made "A" call so there's nothing we can do!
Are you kidding me? I have these calls recorded and it's all going to the Better Business Buraeu. I'm done.
I do take responsibility for my actions. Why can't they follow the same rule?
I have unlimited text, nights & weekends, web and mobile to mobile and I hate talking on the phone! I text all the time, so where'd my mins go? Hmm? Could they be with the $24.99 credit that Tmobile had to give me for my Sidekick Data sevrices being down for over a week? Hmm kind of convenient that my minute usage reflects that of a $105 plan and not that of a $136 plan??? Oh and how come my next bill $111??? I pay $136 each month? Have for over a year? Got an explanation for that?
Jennifer you are stupid. first off, your the idiot for buying a sidekick.. as a t-mobile retail rep, no one, i mean no one has recommended it for 14 months now, so take responsibility for being a stupid idiot that needed to have that cool sidekick. secondly it sounds like you are on flexpay and what you need to understand is, that you are one of those customers that t-mobile does not mind losing… your credit sucks and you couldnt get approved for an account where they could fix that issue… go pay that 500 dollar deposit at the other carrier and be gone…
It's true it's not entirely groundbreaking prices but things need to be competitive. Different carriers have different prices. However, when talking about family plans, none of the big 3 carriers can match T-Mobile's Even More Plus for Families plans.
Verizon, Sprint, and AT&T charges $120 (not including taxes) for 700-750 minutes and unlimited text shared among 4 lines. T-Mobile now offers the same plan for just under $100 (taxes included). The only catch here however, is that new AND existing customers would need to pay up $35/line in activation fees and purchase phones at unsubsidized prices from its carrier, purchase phones elsewhere, or use existing phones. I'm disappointed that I'm unable to get the activation fee waived despite 4 years with T-Mobile. However, that's what you get for a plan that cheap.
If I do pay the $35/line activation fees for the above plan I mentioned, then stay with T-Mobile for 6 months to break even on the savings, then it's $25/month in savings thereafter when compared to the other big 3 plans.
Regardless of the reduced rates potentially possible via the "Even More" and "Even More Plus" plans, if you're still feeling like the pricing here is rather steep in general, I thought I'd add a tip for minimizing the monthly bills. I actually work for the consumer advocacy division of the company Validas, where we electronically audit and subsequently reduce the average cell bill by 22 percent through our website, http://www.fixmycellbill.com (and I'll mention that 22 percent equates to over $450 per year for the average user). Put simply, Validas guards against frivolous and unnecessary charges that inflate your cell bill more than it should be for your usage. You can find out for free if fixmycellbill.com can modify your plan to better suit your needs by going to the website.
For more info, check out Validas in the media, most recently on Fox News at http://www.myfoxtampabay.com/dpp/consumer/conlaw/lower_cell_phone_bills_072409 .
Good luck to everyone reading on lowering your cell bills, particularly in light of this tough economy.
Dylan
Consumer Advocacy, fixmycellbill.com
Now you see, that's exactly the grade school nonsense we get when we call about our bill!
Whether we have a flex account or a 2 yr contract, it should not matter! If there is a computing error with these minutes,(which there is) and it is obvious, then it should be fixed!
Oh and so you know, I have a 2 yr contract! I started on the flex pay so I paid way more for my sidekick and Rocker than anyone with a contract! So you would think that Tmobile isn't interested in losing any kind of customer!
But, just like I was wrong the first day I paid for these phones, I am wrong now trying to stay with this company.
T-mobile is going down the tubes this is coming from a sales rep.
sidekick,,rocker ..lol you choose your phones well