FT.com Relaunching This Week: Pink Front Page, New Name Target ‘Obsessive’ Users
SEE ALSO: FT.com Trims Free Stories Back Again, Launches Chat Community
FT.com will tomorrow roll out the latest installment of its long-term web redesign with a pink front page and a region-specific homepage for its growing Middle East audience (preview here). Those are some of the immediate changes but, as a redesign, it’s more like a war of attrition: more changes are on the way but the whole process won’t be over for some months. In an interview with paidContent:UK, FT.com editor James Montgomery spoke of his long-term goals and why there’s no money to be made in attracting casual users.
Since going over to a part-paid subscription model back in September 2008, allowing readers to see up to 30 stories for just under £100, the site has steadily grown a regular audience of 800,000 registered users and around 100,000 paying subscribers, with a marked uplift since the banks around the world began to stare extinction in the face. FT.com doesn’t release user data for its casual audience gained through general browsing and search, but it’s bound to less then it was a month ago when the free story threshold was higher. But, as these people don’t offer anything in monetary terms, the paper itself isn’t too concerned.
—Redesign brand ID: Only the site’s homepages are getting the pink treatment for now, but the rest of the site will follow. And it’s not just aesthetic, it’s all about the brand: the fonts, design stylebook and colour palette are all borrowed straight from the newspaper. “We think the Financial Times is a very strong brand and we want the website to have that core brand identity, not be some separate distant thing that it has been in the past,” says Montgomery.
—From ‘FT.com’ to ‘Financial Times’: There is also a conscious move away from calling the site “FT.com”: now the front page will be clearly labeled ‘Financial Times’. That’s designed to tell traditional readers – the FT is one of the few newspapers in the UK with a level of growing print circulation – that the website has the same content they like and more. Though Montgomery is keen to stress that FT.com is “a very handy URL, and we won’t be giving that up”.
—More stickiness from obsessives: Montgomery has catered for occasional readers by making more articles free in last year’s new access model. But, with the changes, Montgomery and his team have in mind the more obsessive and committed users: “If your traffic is largely made up of anonymous, random, extremely occasional visitors, that’s not an audience you can very easily monetise except through the very lowest common denominator type of advertising, through which you earn very little, especially in a global sense.”
—Back-end changes, workflow changes: But it’s the behind-the-scenes tweaking currently going on at FT.com that may have the biggest impact. “At the same time we’re doing some fairly fundamental changes to our CMS,” he says and they are changes that will affect the workflows of journalists and editors around the world, mainly making content uploading faster and easier. The site will soon be installing metadata semantic tagging technology from Nstein, just as The Independent announced it would last week.
—Navigation: The old system of left-hand navigation was “too cluttered” and things like a top 10 list of the site’s most important content bits, news, comment, blogs posts or videos, have been introduced. Content on specific topics is clustered and packaged together in a focused way too and browsing readers may find new home pages drop-down menus easier to use.
—Sponsored reports: With its highly remunerated audience, the FT has long profited from sponsored supplements in print format and though it always offers advertisers an online element to the content, it is pushing forward with more online-only sponsored reports such as this report on the future of work sponsored by Nokia (NYSE: NOK). “Increasingly advertisers are looking for innovative creative solutions including things like flash and video. It’s one of the things that makes us confident we can continue to grow online revenue,” says Montgomery. And “because you can do online publishing so much more cheaply”, smaller, more niche advertisers can get a foot in the door and “things that wouldn’t justify a full print supplement printed in 23 sites around the world” can get off the ground far more easily.
—Eastern promise: FT.com already has region-specific homepages for the UK, Continental Europe, USA, Asia and new for this stage of the redesign is a Middle East homepage setting, building on the launch of print edition in region in April this year, produced from the FT’s Abu Dhabi office.
Posted In: Media & Publishing, Newspapers, Companies, Pearson, Financial Times

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