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How To Get Brand Advertisers To Spend More On The Web

Gian M. Fulgoni is Executive Chairman and Co-founder of comScore (NSDQ: SCOR) Inc. Previously, he was President and CEO of Information Resources, Inc.

It’s high time our industry provide large branding advertisers with metrics that prove that the web offers just as much—if not more—ROI as traditional media. That’s the best way to convince them that it’s OK to shift large portions of their ad spending to the internet.

Consider the following. In a recent blog post, Young-Bean Song from The Atlas Institute (part of Microsoft (NSDQ: MSFT) Advertising) pointed out that if we separate advertising into its two main forms—direct response and branding—and look at the percentage of all measured media that online represents, we see that online direct-response advertising dollars have flowed strongly onto the internet, capturing 30% of all measured direct-response ad dollars) while branding is performing poorly, with only 5% of measured media branding dollars going on online.

Why has the internet failed to attract branding dollars?

I lay responsibility squarely at the door of the “click.” Used since the early days of online advertising as an indicator of the effectiveness of an ad, the click originated simply because it could be measured. But not everything that can be measured matters. In fact, the use of clicks on display ads as a meaningful metric sets the internet up for failure as a branding medium. Doubleclick reports that click rates on display ads today have fallen to approximately 0.1%, an unfortunate reality that has created serious doubts about the value of online advertising in the minds of advertisers that have experimented with the internet as a branding medium. It’s now clear that a publisher would have to be insane to continue using click metrics to try to persuade branding advertisers to turn to the internet.

If the industry can move beyond the click, the future of online branding advertising is bright. By using appropriate metrics, the ability of online display advertising—whether in the form of static display ads, rich media or video—to build brands can be shown to rival or even exceed the effectiveness of traditional media. In a white paper “Whither the Click” (published in the June issue of the Journal of Advertising Research), we summarized the hundreds of studies we’ve conducted using the comScore panel and comparing the behavior of panelists exposed to brand display ads with the behavior of those who did not see the ads. Even in the face of negligible click rates, time and again we observed statistically significant lifts among the ad-exposed consumers in the number of visits to the advertised brand’s web site, the number of trademark search queries, and the sales of the advertised brand, both online and offline.

While these metrics are vital for understanding the true effectiveness of online advertising, reach and frequency (R/F) metrics are also important tools for media planning and analysis. Traditional brand advertisers have been using such metrics for decades, and these metrics should also be central to online media planning and analysis. Let me be clear. I’m not arguing that R/F metrics can indicate whether a particular media plan has worked—that can only be determined by measuring the success of the plan in building brand sales, taking into account the particular creative that was used. But R/F considerations – how many people were reached with ads and how many times—are vital when deciding how to structure a plan and critical when one is trying to understand, based on the sales results, why a plan worked or didn’t.

One problem is that measuring an ad campaign’s reach and frequency on the Internet is not as simple as it is for traditional media because there are so many different locations from where an ad can be delivered on an individual web site. For that reason, R/F needs to be measured at the ad-placement level, not at the site level. To that end, this week comScore today announced an offering with Microsoft Advertising to provide R/F planning and analysis tools at the ad-placement level based on Atlas ad server data and comScore panel data. We believe this is a much more precise approach because it shows the reach of the ad campaign that can actually be achieved, the true potential frequency, and the specific demos of that audience. Campaigns planned at a total site level can overstate reach, understate frequency and may not deliver the desired demographic.

Perhaps Ted McConnell, Director of Digital Marketing Innovation at Procter & Gamble, put it best at a recent conference when he said: “Call me old-fashioned, but P&G thinks it’s rather important to know what we say, to how many people and how often.”

When traditional media thinks about branding advertising, it focuses on creative, reach and frequency. These are time-tested factors. It’s time for online display advertising to go back to the future.

Jul 30, 2009 12:00 PM ET

Gian Fulgoni

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Posted In: Advertising, Research & Metrics, Metrics, Research

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Comments (4)

Jul 31, 2009 9:52 AM

Good post, but a little misdirected.
The click was to blame 6-8 years ago, but not anymore.
Advertisers have gone way down the conversion funnel and are now measuring activity on their, or the targeted website. Direct response isn’t about the click anymore, it’s about the conversion. The conversion is what allowed direct response advertising to grow so much over time. It’s kinda 1998 to say that direct response marketers are only looking at clicks. The biggest direct response marketers using DFA are all HEAVY users of Floodlight/Spotlight tags. Further, tracking conversions allows you to track revenue generated. It is much easier to make an argument for more online advertising spend if you can show revenue generated. This is something that branding has failed at miserably.

If brand marketers are trying to demonstrate online ad spend value by going after the click then they’re chasing the fumes and not the race car. The car is way way ahead by now.

Kwesi Steele

Jul 31, 2009 4:32 PM

Why has the internet failed to attract branding dollars?  Simple - current ad models are ineffective and a poor ROI.  I recently read click through rates are an average to be 0.07% (a little worse than mentioned in this article) and 10 times worst on social networks.  Advertisers need to evolve as “new media” has evolved as opposed to bringing legacy print and broadcast mentality to Internet ads.  Warning here on covert programs as well.

I see two possible evolutions (and I am sure there are a number of other winning scenarios as well.)

1) A well planned social media program that is completely integrated in an over-arching marketing plan.  (Read various posting at http://www.socialsteve.wordpress.com for more information).
2) As the socialization of the web evolves, consumers control how to present themselves to the universe of marketers,  BUT consumer privacy is ensured ... brands do NOT have access to consumer contact or profile info.  This is mediated.  Consumers tell brands, “Make it worth my while, and you can follow me.”  This will produce a collaborative environment where consumers manage the information they receive, brands communicate/advertise with a highly targeted market and have the highest ROI experienced.

Social Steve

Social Steve

Aug 2, 2009 6:00 PM

Kwesi Steele:
Thanks for your comment.
Unfortunately, a recent Forrester survey of marketers found that 35% of them are still using the click as the main metric in evaluating the effectiveenss of their display ad campaigns. So we have quite a bit of work still to do in establishing that they’re chasing the fumes and not the car.
Regarding use of the click and conversion in direct response ads such as search, I would point out that this gives total credit to the last click and ignores all the branding effort that occurred higher up the funnel.
In fact, comScore research shows that display ads are very effective in increasing the number of trademark search queries that occur and that there is substantial synergy from a combined display and search campaign. The simple assumption that 100% of the credit for a sale should be given to the click on a direct response ad is incorrect because it ignores the positive impact of all the marketing effort that occurred higher up the funnel.
The rapid growth in the use of attribution models is, I believe, evidence that this is beginning to be recognized. But, again, we have a way to go in educating the industry.

gian fulgoni

Aug 3, 2009 2:39 PM

Brand advertising is typically handled through agencies.  One question to ask is the agency’s roll in steering brand advertising toward traditional channels.  I believe this happens for 2 primary reasons. 

It’s safe.  They’ve trained the brands to use these channels and to accept their intrinsic (and largely unmeasurable) value.

Second, there is no Google equivalent evangelizing Brand advertising online. Affiliate networks offer very cost effective broad reach advertising; much cheaper than TV. Unfortunately affiliate networks are represented by a blizzard of small players and the early networks muddied the waters with some poor business practices.  With no “one stop shop” Google equivalent, it is difficult for agencies to learn and adopt affiliate networks into their media mix.  The tools exist.  The players just keep playing the same tune.

Mark

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