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Leading Voices
The Do’s And Don’ts Of Creating Original Video

James A. Pitaro is the vice president of media at Yahoo! (NSDQ: YHOO) He has worked at the company since 2001.

Just a few years ago, web video was the great unknown. Media and tech companies agreed that it was the next big thing, but no one knew what kind of content actually worked on the web. Early adopters watched music videos online, but the average consumer wasn’t ready to reach for the computer instead of the TV remote. Content owners and creators, meanwhile, either clung for dear life to traditional development and distribution models, or threw ideas against a wall to see what would stick.

Today, web video has mainstreamed. Three-quarters of Internet users, or 47% of the U.S. population, now watch video online. Videos streamed in September totaled 11 billion, up 24% year over year. Web-original video content is making up a bigger chunk of this consumption and has quietly become a viable business model for many online distributors.

As a result, new Internet companies focusing on video are emerging every day, and many existing businesses are transitioning to a video-intensive model. Just recently, MySpace announced that it was reinventing itself as an online destination for people to connect with friends over entertainment content, and the expectation is that the social-networking site will be doubling down on video. Meanwhile, Fox is now forming separate units to focus on creating digital video, including 15gigs, a web-development incubator, and Fox Digital Studios, a digital offshoot of Fox Filmed Entertainment.

But there are some serious pitfalls for video creators, and a number of the companies that poured into the space over the past couple of years have gone out of business. Yahoo produces a range of original video, but short-form, web-based video is the key to our success in original content. In September, this content, including shows like Yahoo! Sports Minute, Prime Time in No Time and The Thread, had more than 16 million unique visitors—or, more people than came to sites like ComedyCentral, TMZ, CNBC, Fox Sports or MLB.

Below are some lessons we’ve learned (in some cases, the hard way) about how to create original video that people want to watch and on which advertisers want to spend.

You need more than just a good idea

Identify something that is not just a good idea, but a good idea for the Internet—something that takes advantage of the medium. The Guild, a low-budget show about an obsessed online videogame player, is too niche for Hollywood, but plays perfectly on the web and has become one of the most successful web programs in history. On the flip side, the high-concept serialized drama Quarterlife, which is no longer with us, was perhaps better suited for cable than the internet because it aimed at more of a mass audience.

Develop a unique voice and identity and choose a space that’s own-able. If you build a humor-based content site, for example, figure out if you can compete with the heavies—Funnyordie, JibJab, collegehumor and even YouTube. Or, is there a narrower category within comedy with room for a new player? Why is a video podcast like Diggnation successful? Because it has a clearly defined core audience—the subset of Digg users who geek out over popular stories on the social-bookmarking site. Although Yahoo has a big audience that almost perfectly mirrors the demographics of the U.S., there are many things we don’t and won’t do because we don’t think we can own them.

Track your audience

If researched and developed correctly, your program should be virtually fool-proof because it will deliver the right content to the right user at the right time on your site. At Yahoo, we analyze search and click-through-rate data to see what users want, and then program to it. By mining data on Yahoo Finance’s audience, we determined that the vast majority of stock searches were tech-based. With that insight, we developed a daily tech-stock program called TechTicker for Yahoo Finance to provide additional insight on tech stocks, and it is now the most-watched finance show online.


Get sponsors involved early in the creative process

Partner with the advertiser starting with idea conception and co-develop your program. Dunkin’ Donuts, for example, came to Yahoo with a clear mission—promoting coffee in the morning. We had a similar goal of reaching our users first thing in the morning. Together, we developed and produced two daily news recap shows called Good Morning Yahoo! and Yahoo! Sports Minute. Note: You need to strike the right balance with product placement. Too much brand promotion and/or integration can tarnish the program and turn off users.


Be fast

Regardless of genre, web content must be timely, and what is timely depends on the category. Yahoo’s program Primetime in No Time recaps the prior evening’s prime-time TV shows. Every evening, the host of the program watches East Coast feeds of the programs, writes a script and tapes the program to air only hours later. This is the essence of “fast twitch” programming.

But for a subject like financial trading, even the next day is too late. And, in the case of Fantasy Football, users need the most up to date information on which players to sit. In both of these cases, the information needs to be delivered at exactly the right time to be valuable to the consumer, and you will need the resources and skills to create a live or near-live program.

But beware: live video has its own challenges. While getting your video up in a timely fashion is very important, equally important is your ability to continue providing access to that video. Unless you’re talking about examples similar to those listed above, or massive events—like the Michael Jackson funeral or an exclusive U2 live concert from—users have repeatedly conveyed to us that they don’t want to be told when to watch a video; they want to watch it when they want to watch it.


Don’t spend a lot of money

Yes, it is possible to produce high-quality content without breaking the bank if you hire seasoned professionals and offer them some creative freedom and license – a somewhat novel concept in the entertainment business. And there’s no need to build your own studio. There are plenty of studios available at very reasonable prices that provide soup-to-nuts solutions. The barriers to entry have been lowered and many companies are producing short-form programming for under $10,000 per clip. If you’re spending more than that, you should re-read this playbook and ask yourself if you are working with the best idea for your audience.

Nov 9, 2009 3:01 PM ET

James A. Pitaro

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Posted In: Features, Leading Voices, Entertainment, Social Media, Video

  • Scott Maxworthy

    Online video does not have to be limited to "inside the box" - understand your audience, get creative AND quality will always rise to the top.

  • james Wood

    I like the idea get the sponsors early like you mentioned with Dunkin Donuts. Ad funded or branded media for many may be the way go, so long as creativity blunted by blatant commercial objectives. I'm not sure how many of you have checked this out OVguide,  http://www.ovguide.com this Youtube of online channels and content.  This really put out the scope and scale of video material and niche categories out there.

  • fitzjohn flynn

    10k is a lot of budget for a clip.  tim street could do a big show with that kind of budget.  our videos are seen 150M times a month alone.  thats great reach but since its a one minute show, its hard to find sponsors who dont want to take the full minute 30 seconds for their own message so pay attention to length of video too.

  • fitzjohn flynn

    tim street is a genius and everyione should listen if not party with him.

  • Andy Ochiltree

    Patricia - Agree with Tim, disagree with you when you say that Quarterlife was a failure online.  It didn't do great numbers, but it certainly didn't do bad numbers.  Enough to prove that there's an audience out there for that stuff. 

    What you are saying about cat videos and short content is still somewhat true about online audiences, but it's a generalization that misrepresents the varied online community and feels a little old school (sorry).  Cord cutters are growing in number, and they're watching broadcast shows online and causing advertisers serious stress.

  • Andy Ochiltree

    Andre,
    Dude.  You just copy/pasted what I wrote.  If you're going to spam the comment section, shouldn't you at least drop a link to cheap viagra?

  • Andre Stegplatten

    I have to disagree.  Quaterlife was a disaster on Broadcast TV, lasting only one episode on NBC.  Understand the audience considerations, but something needs to be said for the format and content when compared to other broadcast offerings.

  • Tim Street

    I disagree with Patricia.

    Online video is a booming category and shows like Gemini Division and Woke Up Dead are making big money.

    Some online videos are getting more views than cable TV shows. Unfortunately web video is not getting the same amount in advertising dollars that cable TV is ...yet. But that too will change.

  • Robert Young

    Great piece, Jimmy.  Especially like your closing paragraph… sage advice!

  • Patricia

    I think these stats are super misleading—a TINY amount of people are watching online video as you describe, and there is no money in it for anybody right now. These kinds of articles are misleading people to assume this is a big, booming category and by no means is it.

    The reason why online video content needs to be short and quick is because the audience is used to watching 2 min clips about cats. Long form stuff is a ways away, especially with the way this market is headed.

    Quarterlife was originally pitched as a network show. It went online, then failed on both.

  • ed dunn

    This great rules also apply for making e-book content.

  • Matthew Phillips

    Some good points were made. I think there are a few things to keep in mind:

    1) Generations do consume differently…

    2) TV is still a point of passive relaxation and the Internet is much more active, this is changing but will take more time and depends a good deal on screen size. 

    Short form like our http://www.crashthesuperbowl.com/#/video/2325 A Tidy Whitey spot, tend to work well.

  • Robert DeMarzo

    Excellent article James. thanks

  • Andy Ochiltree

    "On the flip side, the high-concept serialized drama Quarterlife, which is no longer with us, was perhaps better suited for cable than the internet because it aimed at more of a mass audience."

    I have to disagree.  Quaterlife was a disaster on Broadcast TV, lasting only one episode on NBC.  Understand the audience considerations, but something needs to be said for the format and content when compared to other broadcast offerings.  There are a bevvy of dramas out there that are, in one way or another, addressing the issues quarterlife did and attracting the same audience.  Frankly, Quarterlife wasn't novel enough or good enough to stand out in the broadcast arena.  Online, a show like this is (or was) novel.  On TV, it's a bit pedestrian.  One of Quarterlife's biggest successes, i think, was that it addressed an audience who's needs weren't being met. 

    Otherwise?  Loved the article!  I'm at JibJab so it was nice to see us called out amongst so many heavy hitters.  Thanks!

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