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The Newspaper Reinvention Kit: 4 Easy Steps To Becoming A New News Organization

Judy Sims was most recently vice president of digital media for the Toronto Star Media Group.

What will metro media markets look like in five years? 10 Years? There are a lot of people pondering these questions. That’s evident in the sheer amount of chatter – some of it bordering on desperation – about online subscriptions, micro-payments and other revenue models. One of the best and most comprehensive discussions of “new business models for news” is here, a presentation by CUNY’s Steve Shepard and Jeff Jarvis at the Aspen Institute’s Forum on Communication and Society.

The CUNY team gets a lot right. They envision a local news ecosystem that includes blogs, niche sites, non-profits and – drum roll – the profitable New News Organization, one capable of curating, aggregating audiences and yes, even original reporting.

The question is: Who will form the New News Organization? It could be anyone really, but it’s local newspapers that are best positioned to do this. 

Why? Two words: local advertisers. For small businesses, advertising is, was and always will be about return on investment. If the cash register doesn’t ring, the model won’t work. And metro newspapers know, understand and are trusted by local advertisers more than anyone else in their markets. For now anyway.

So here it is: How newspapers can become the New News Organization in four easy steps:

Step 1: Create a separate organization. 

Put an online product person, an online advertising sales person, an editor and a web developer in an office someplace far, far away from the print organization. Eventually, you will need more people, but let’s start with these four for now.

Put the product person in charge.  This may seem self-serving, as I am a product person myself but trust me: this person will act to balance the ideas and requirements of the other three, resulting in a much more profitable organization.

Okay, you’re thinking I’m contradicting myself because I just said that newspapers know local advertisers and therefore are best positioned to become the new news organization. That’s true. This separate team should leverage the brand, the editorial and the advertising knowledge and relationships of the mother ship, but that’s where the connection should end. This team will discover that the best business/editorial/advertising model is considerably different from what the print folks would come up with. And, it will very likely cannibalize the core business.

Step 2: Build verticals

The CUNY team glosses over vertical content sites as a small part of the ecosystem. I think this is an oversight. If you are looking to attract local advertisers and local advertisers are looking for ROI, there are two things you must deliver: audience and context. Vertical content sites are an excellent way to do this.

Analyze market data to find which categories have the greatest potential advertising revenue. Homes, health, parenting and entertainment are obvious ones, but your market will likely have unique opportunities as well.

Use everything at your disposal to make these sites the ultimate online destinations in their subject-area for the residents of your city. Engage your users. 

Here are the elements you need:

News: Use your newspaper’s education reporting on your parenting site, its health reporting on your health site, etc. Aggregate by providing links to your competitor’s reporting too.

Information: Provide links to city information. How do I get a building permit in my city? Where can I get a dog license? Which ER has the shortest wait time?  Most government sites are not well-designed, making this information very difficult to find. Do the work for your users and they’ll start to see you as a resource.

Data: Provide a listing for every school in your city and its quality scores, every daycare and its capacity, every 24-hour pharmacy and every walk-in-clinic. You will be surprised how hard it currently is to find this information quickly online. These databases will be of great value to your users.  Encourage your users to help you keep it up to date.

Business and event listings: Make it relevant to each vertical. Build context for your advertisers. Again, invite your users to become a part of the site with user submissions and reviews. Allow businesses to maintain their listings and update them with the latest sales and specials.

Community:  Allow users to create profiles, submit photos and comments, etc. Ask them to provide story ideas and questions for up-coming interviews. Ask eloquent commenters to write opinion pieces and blogs.

Advertising and Shopping Info: Listings for sales events, coupons, flyers, etc.

Step 3: Curate the ecosystem

Find the best bloggers in the city, court them and recruit them into a partnership. Create a full view of your city: general news, crime, city hall, sports, entertainment and other vertical niches. Fill subject-matter gaps by encouraging experts to start new blogs. Ask an OB/GYN to write for your parenting site or an interior decorator for your homes site.

Make it easy for the passionate to be heard. Train them, mentor them and guide them as they learn this new craft. Sites like Outside.in, Chicagonow and the Miami Herald’s South Florida Blogs are already doing this.

Create widgets and APIs that allow other sites to publish your content. The news media of the future is about distribution, not destination.

Step 4: Create a Glam.com-style advertising network.

Use your ecosystem to create an advertising network. 

Link, link, link, link, link.  Push traffic from the verticals to the blogs and the blogs to the main news site and the main news site to the verticals etc. 

Go beyond CPM-based banners and boxes. Create packages that include listings, display, contests, content integration and sponsorship. Help your advertisers address their challenges, reach their target markets and meet their objectives. Deliver audience and context, demand higher CPMs, deliver higher click-through rates and generate return on investment of advertising dollars.

Can only a newspaper become the New News Organization?  I think not. But I suspect it won’t be long before a small group former newspaper employees in “early retirement” give it a go on their own. 

In fact, it’s probably more likely that a newspaper won’t form the New News Organization – that first step is a doozy.

Sep 24, 2009 1:52 PM ET

Judy Sims

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Posted In: Advertising, Local, Media & Publishing, Newspapers

  • Peter Hauck

    Spreadsheets for the CUNY Graduate School of Journalism's New Business Models for News are here: http://newsinnovation.com/models/

  • Steve Gardberg

    Will there be a new news org from each current mainstream media outlet in a given city? You're talking about too many websites with redundant content (news and service journalism).

    We might see a realignment of "media" ownership for these websites so newspaper, TV and radio reporting/editing resources contribute to the same website ... with 2-3 major websites per city. These websites are differentiated by what matters to the major audience segments, ie. point of view—high brow vs. low brow, not NYT vs. local NBC vs. NPR. And that means revenue sharing has to be figured out.

    Also, I suspect the local new news org will not be profitable if producing national and international news. Might be best to buy that from the preferred sources, ie, NYT, Dow Jones, AP, ESPN

  • Bill

    Lots of good stuff, but one fundamental flaw - Step 1. The basic reason that no local media can claim much success online is the separation and duplication of work based on distribution. All local media - Print, TV, Radio - are (at the least theoretically) doing the same journalism, just using different distribution to deliver it. Digital Media changes that, and requires you to define yourself by the market need you fill, not the way you deliver your product. Until news organizations get that - get that it's all "news," with some getting delivered through traditional means, some through digital means and some through both - you will always have silos, redundancy and missed efficiencies.  The digital group should not be separated. It should be visibly placed in the middle of everything, with the expectation that it's integral to meeting the needs of the audience. In a perfect world it would simply be another form of distribution - just another part of a larger whole, where a news organization understands all the tools at its disposal to get information to the audience in the fastest most relevant way.  No Sr VPs on Digital Media, no Chief Digital Officers. Journalists working for a News Director that understands how to deliver news to the marketplace.

    The last line is probably accurate, though. It's going to take a new creation to make that happen. The incumbents have proven to consistently not understand the first, most basic point.

  • Stephen Pinches

    I agree with a lot of this, but there are issues too. The whole point of a newspaper, like a university, is that it can create something of a zone of objectivity - albeit massively compromised in most cases.

    Getting your local OB/GYN to report on parenting issues, or your local police chief to report on policing has to be very carefully separated from the 'core' reporting which is done by full-time reporters who have a separation from what they are reporting.

    "Make it easy for the passionate to get heard" sounds good in theory, but substitute "passionate" for "opinionated" and this is something very different. Too often the debate is defined by those who shout loudest or have the largest axe to sharpen, and it's not necessarily local news's job to give them the access they crave.

  • viewsagent.com

    its imperative to be the heart of the conversation, wherever that is. If those conversations are about news stories you have a basic platform….

  • Shafqat

    Great post - I agree that aggregation and providing links to sources from around the web is essential for providing context to users (they also help SEO, pageviews, revenues etc). A lot of newspapers have started doing this. But curated aggregation and more sophisticated topic pages are probably whats going to differentiate the winners (here's a innovative/curated topic page: http://bit.ly/4DuIIe).

    With regards to APIs and opening up data, the Guardian and NYT have embraced this, but I'm yet to see many others jump on this train. Would love to see more of these rich APIs that can be mashed together - no doubt amazing things could emerge.

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