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		<title>paidContent &#187; social-media</title>
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		<title>Crowdsourcing is here to stay &#8212; now it&#8217;s about building tools for networked journalism</title>
		<link>http://paidcontent.org/2013/05/14/crowdsourcing-is-here-to-stay-now-its-about-building-tools-for-networked-journalism/</link>
		<comments>http://paidcontent.org/2013/05/14/crowdsourcing-is-here-to-stay-now-its-about-building-tools-for-networked-journalism/#comments</comments>
		<pubDate>Tue, 14 May 2013 18:06:50 +0000</pubDate>
		<dc:creator>Mathew Ingram</dc:creator>
				<category><![CDATA[atlantic media]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[Jay Rosen]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[mashable]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Networked journalism]]></category>
		<category><![CDATA[NYU]]></category>
		<category><![CDATA[quartz]]></category>
		<category><![CDATA[social-media]]></category>
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		<description><![CDATA[NYU journalism professor Jay Rosen says that many of the cultural barriers to doing "networked journalism" have been lowered, and he is trying to help media outlets develop smart tools and ways of making use of crowdsourcing.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229386&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>As the media have become more social and thereby more &#8220;networked&#8221; &#8212; whether they like it or not &#8212; smart publishers like <em>The Guardian</em> and <em>ProPublica</em> have <a href="http://www.niemanlab.org/2009/06/four-crowdsourcing-lessons-from-the-guardians-spectacular-expenses-scandal-experiment/">taken advantage</a> of this phenomenon to <a href="http://gigaom.com/2012/10/10/lessons-in-how-to-crowdsource-journalism-from-propublica/">crowdsource knowledge</a> in a variety of ways. A decade or more after the concept started to become commonplace, the battle over whether it has journalistic value seems to have been mostly won. Now it is <a href="http://pressthink.org/2013/05/designs-for-a-networked-beat/">about developing a shared vocabulary</a> and methods for helping journalists do it.</p>
<p>New York University professor Jay Rosen has spent almost 15 years working on this idea, work that has included projects like <a href="http://archive.pressthink.org/2006/07/25/nadn_qa.html">NewAssignment.net in 2006</a> and a joint venture with The Huffington Post called OffTheBus, which originally launched in 2008 and had at least <a href="http://www.latimes.com/news/nationworld/nation/la-na-fowler7-2008jun07,0,4901600.story">one spectacular success</a>). More recently, he has built a kind of real-time journalism lab at NYU called Studio 20, and is helping his students not only develop new ideas for networked reporting, but work with a number of media companies <a href="http://studio20nyu.tumblr.com/post/50351221259/networked-reporting">to actually implement those ideas</a>.</p>
<h2 id="the-shock-of-inclusion-is-not-">The shock of inclusion is not as severe</h2>
<p>Rosen isn&#8217;t just leaving this to his students: he himself is also working on a joint venture with Quartz, the business site that is part of Atlantic Media, to explore the best ways to do &#8220;networked journalism&#8221; in real time &#8212; <a href="http://pandodaily.com/2013/05/13/quartz-and-nyus-studio-20-team-up-to-explore-networked-beats/">a venture he launched on Monday night</a>. In a somewhat unusual partnership that seems more like a consulting arrangement than a typical journalism-school role, Rosen asked Quartz for the &#8220;specs&#8221; of what they were looking for, and then tried to meet them.</p>
<blockquote class='twitter-tweet'><p>Sort of like a consultancy that gets paid in puzzles. My idea of journalism research: these &quot;specs&quot; from @<a href="https://twitter.com/qz">qz</a> editors. <a href="http://studio20nyu.tumblr.com/post/50345937508/specs"> studio20nyu.tumblr.com/post/503459375…</a>&mdash; <br />Jay Rosen  (@jayrosen_nyu) <a href='http://twitter.com/#!/jayrosen_nyu/status/334309094544535552' data-datetime='2013-05-14T14:07:53+00:00'>May 14, 2013</a></p></blockquote>
<p>In the specifications, <a href="http://studio20nyu.tumblr.com/post/50345937508/specs">Quartz says it wants</a> &#8220;to put together a suite of tools and techniques for quickly booting up a network around a fast-moving, ongoing global news story that cuts across traditional beat boundaries.&#8221; Gideon Lichfield, the site&#8217;s global news editor, has written in the past about how Quartz sees its reporters and writers as indulging in or exploring <a href="http://newsthing.net/2012/09/16/quartz-obsessions-phenomenology-of-news/">&#8220;obsessions&#8221; rather than typical beats</a>, and Rosen said it saw the need for new tools to do that.</p>
<p>In an IM interview (which is embedded in full below, with edits made for clarity) Rosen said that he believes the cultural barriers to seeing the crowd as having something to contribute to journalism &#8212; what media theorist Clay Shirky <a href="http://www.poynter.org/latest-news/106382/shirky-the-shock-of-inclusion-and-new-roles-for-news-in-the-fabric-of-society/">has called the &#8220;shock of inclusion&#8221;</a> &#8212; have been lowered somewhat, so there is less of a sales job for journalists who want to experiment with these approaches. </p>
<blockquote id="quote-that-is-less-of-a-fa"><p>&#8220;That is less of a factor than it was years ago. There are enough people who know what &#8216;readers know more than I do&#8217; means, and they have experience with the reality of it.&#8221;</p></blockquote>
<h2 id="remember-the-90-percent-rule">Remember the 90-percent rule</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/01/1408711192_a83c4ae94e.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/01/1408711192_a83c4ae94e.png?w=150&#038;h=99" alt="Reporter" width="150" height="99"  class="alignleft size-thumbnail wp-image-223546" /></a></p>
<p>Rosen also said that there are enough journalists and others even in traditional newsrooms and media entities who are interested in new ways of reaching out to <a href="http://archive.pressthink.org/2006/06/27/ppl_frmr.html">what Rosen calls</a> &#8220;the people formerly known as the audience,&#8221; and are just looking for help. So Studio 20 has partnerships with outlets as varied as the Wall Street Journal, ProPublica and Mashable in which students work with the partner to develop and implement new tools and methods.</p>
<p>In terms of what media outlets need to know before they begin this process, Rosen said one important factor is knowing that whatever they do will be governed by the &#8220;90-percent rule&#8221; &#8212; a rule of thumb in social media that suggests most crowdsourcing projects <a href="http://en.wikipedia.org/wiki/1%25_rule_(Internet_culture)">will see about 1 percent of the participants</a> contribute heavily and 9 percent contribute somewhat, with 90 percent just &#8220;lurking.&#8221;</p>
<blockquote id="quote-90-percent-will-neve2"><p>&#8220;90 percent will never participate, so what do we have for them? 10 percent might engage, but you have to have the right ask, the right incentives, the right UI. One percent are your core contributors, but you have to find them, deeply engage them, compensate them. That is way harder than &#8216;let&#8217;s crowdsource this!&#8217;&#8221;</p></blockquote>
<h2 id="sources-can-now-go-direct">Sources can now go direct</h2>
<p>In some cases, compensation might be monetary, Rosen says &#8212; or it might take the form of other rewards (<em>The Guardian</em> and <em>ProPublica</em> have both <a href="http://gigaom.com/2012/10/10/lessons-in-how-to-crowdsource-journalism-from-propublica/">talked about their experiments</a> with crowdsourcing projects in the past, and what they have learned about how to structure them so that <a href="http://www.niemanlab.org/2009/06/four-crowdsourcing-lessons-from-the-guardians-spectacular-expenses-scandal-experiment/">people are encouraged to participate</a>). Mayhill Fowler eventually left the Huffington Post project in part because she wasn&#8217;t <a href="http://www.mayhillfowler.com/politics/why-i-left-the-huffington-post/">compensated for her work</a>.</p>
<p>Rosen also said that crowdsourcing doesn&#8217;t always have to involve building tools: for example, two of his students used Reddit threads (called sub-Reddits) and extracted information about specific topics that later turned into stories for Mashable.</p>
<p>The NYU journalism professor agreed that good beat reporters have always used some form of crowdsourcing in their work, but says it is much easier now to reach out and find high-quality sources of information in real time. And he added that there is one major difference between now and then: namely, that <a href="http://gigaom.com/2012/01/30/is-it-good-for-journalism-when-sources-go-direct/">sources can publish themselves and &#8220;go direct,&#8221;</a> as blogging pioneer Dave Winer has described it, and that changes the balance of power for journalists. If anything, he says, this makes the need for effective crowdsourcing even more acute.</p>
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<p><em>Post and thumbnail photos courtesy of Flickr users <a href="http://www.flickr.com/photos/mrtopf/4074083883/">Christian Scholz</a> and <a href="http://www.flickr.com/photos/yanrf/1408711192/">Jan Arief Purwanto</a></em></p>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">crowdsourcing</media:title>
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			<media:title type="html">Mathew</media:title>
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		<title>It&#8217;s not about how long-form your content is, it&#8217;s about engagement with the reader</title>
		<link>http://paidcontent.org/2013/05/13/its-not-about-how-long-form-your-content-is-its-about-engagement-with-the-reader/</link>
		<comments>http://paidcontent.org/2013/05/13/its-not-about-how-long-form-your-content-is-its-about-engagement-with-the-reader/#comments</comments>
		<pubDate>Mon, 13 May 2013 22:52:47 +0000</pubDate>
		<dc:creator>Mathew Ingram</dc:creator>
				<category><![CDATA[-readers]]></category>
		<category><![CDATA[Bounce rate]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[publishing]]></category>
		<category><![CDATA[social-media]]></category>
		<category><![CDATA[traffic]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=229351</guid>
		<description><![CDATA[As more sites focus on longform content, Fast Company disclosed some statistics on how its longer pieces have been doing -- but the data shows that the real secret isn't length but ongoing engagement with readers.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229351&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>There&#8217;s been a bit of a backlash brewing in media circles lately: a growing movement against the idea that online journalism has to consist solely of hundreds of tiny news briefs or slideshows, and in favor of the idea that &#8220;longform&#8221; writing can also thrive online. Along those lines, the technology site <em>Fast Company</em> <a href="http://www.fastcolabs.com/3009577/open-company/this-is-what-happens-when-publishers-invest-in-long-stories">provided some interesting data recently about its experience</a> with writing longer pieces &#8212; but I think the conclusions it arrived at aren&#8217;t about length as much as they are about engagement. And that is a very different story altogether.</p>
<p>In his post, entitled &#8220;<em>This Is What Happens When Publishers Invest In Long Stories</em>,&#8221; FastCo Labs editor Chris Dannen talked about how the site decided to experiment with what he calls &#8220;slow live-blogging&#8221; &#8212; that is, a series of <a href="http://www.fastcolabs.com/3007805/tracking/why-bitcoin-doesnt-behave-money">stories that would take shape over time</a>, beginning with a short stub article consisting mostly of a topic paragraph or summary of an issue, and then get added to as new developments arose. Dannen explained that this was a way of blending news with a more feature-like approach.</p>
<blockquote id="quote-instead-of-starting-"><p>&#8220;Instead of starting with a fresh article every time we want to cover something inside a regular beat, which might require a long catch-up introduction, context, background and so forth, we could just put fresh news at the top and let the reader scroll down to read previous updates.&#8221;</p></blockquote>
<h2 id="readers-stay-longer-and-read-m">Readers stay longer and read more</h2>
<p>What happened when this approach started getting rolled out, Dannen says, was fairly dramatic. <a href="http://www.fastcolabs.com/3009577/open-company/this-is-what-happens-when-publishers-invest-in-long-stories">As he puts it in his post</a>, the results &#8220;blew up my assumptions about how to drive traffic.&#8221; Among other things, the tech site&#8217;s &#8220;bounce rate&#8221; &#8212; that is, the rate at which readers decided to quit reading and go elsewhere &#8212; dropped substantially. The average amount of time spent at the site also increased, as did the number of pages per visit that were read by users.</p>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/05/3009577-inline-3visitdurationpagespervisit.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/05/3009577-inline-3visitdurationpagespervisit.png?w=708" alt="3009577-inline-3visitdurationpagespervisit"    class="aligncenter size-full wp-image-229352" /></a></p>
<p>Dannen says it&#8217;s too early to tell how permanent these effects will be for Fast Co. Labs, just as it&#8217;s impossible to know whether those favorable results stem from the changes they made in their approach to longer stories. But he says that regardless of these caveats, &#8220;it sure as hell looks like it&#8217;s working,&#8221; and that he believes long-form journalism is the future.</p>
<h2 id="its-not-length-its-engagement">It&#8217;s not length, it&#8217;s engagement</h2>
<p>I am a big believer in the value of longer pieces in general, and I think the once-popular myth that people don&#8217;t read longform articles online has been largely disproven (although I wonder how many of those who praised the <em>New York Times</em> feature Snow Fall read the whole thing). But it&#8217;s also true that editors and publishers often conflate length and quality &#8212; as Caroline O&#8217;Donovan <a href="http://www.niemanlab.org/2013/05/write-a-longform-article-publicly-and-gradually-and-viewers-might-actually-stick-around-to-read-it/">pointed out in a (short) post</a> on Fast Co.&#8217;s experience at the Nieman Journalism Lab.</p>
<p>I think Fast Company&#8217;s results actually show something very different from the appeal of longform articles per se: since these posts began with &#8220;stub&#8221; articles and then grew over time, as more news or analysis emerged about the topic itself, I think they show the value of engaging readers by following a story over time and providing some kind of comprehensive background and context, instead of just bombarding them with a stream of news briefs.</p>
<p>That approach may result in longer stories, but I think that&#8217;s almost a side effect rather than the main attraction. No one is going to read those kinds of posts simply because they are long &#8212; but if a site builds a narrative and a point of view and some context over time about an issue (the mobile news-reading app Circa is trying to do this <a href="http://gigaom.com/2012/10/15/circa-wants-to-rethink-the-news-at-a-sub-atomic-level/">by allowing users to &#8220;follow&#8221; specific</a> breaking news stories, and then alerting them to updates) then it pays off in engagement.</p>
<p>There are lessons in there not just for new-media players but for traditional media outlets that are trying to find a recipe for success online as well.</p>
<p><em>Note: This post was updated on May 14 at 12:12 am to correct the spelling of Chris Dannen&#8217;s name.</em></p>
<p><em>Post and thumbnail photos courtesy of <a href="http://mediaroom.scholastic.com/press-release/new-study-kids-reading-digital-age-number-kids-reading-ebooks-has-nearly-doubled-2010">Scholastic</a></em></p>
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		<slash:comments>10</slash:comments>
	
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			<media:title type="html">kids reading on ipad ebooks</media:title>
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			<media:title type="html">Mathew</media:title>
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		<title>Back to the future: What if the &#8216;mass media&#8217; era was just an accident of history?</title>
		<link>http://paidcontent.org/2013/05/11/back-to-the-future-what-if-the-mass-media-era-was-just-an-accident-of-history/</link>
		<comments>http://paidcontent.org/2013/05/11/back-to-the-future-what-if-the-mass-media-era-was-just-an-accident-of-history/#comments</comments>
		<pubDate>Sat, 11 May 2013 18:06:37 +0000</pubDate>
		<dc:creator>Mathew Ingram</dc:creator>
				<category><![CDATA[economist]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[History]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[newspapers]]></category>
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		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=229272</guid>
		<description><![CDATA[We are used to thinking of a "mass media" market made up of large newspapers and TV networks as the normal state of affairs in media, but what if that was just a historical anomaly?<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229272&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>When it comes to the traditional media business, there is often a pervasive nostalgia for &#8220;the good old days,&#8221; when a handful of newspapers and TV networks ruled over the media landscape and profitability was so taken for granted that huge family dynasties <a href="http://www.nytimes.com/2012/09/30/nyregion/arthur-o-sulzberger-publisher-who-transformed-times-dies-at-86.html">with names like Sulzberger</a> and <a href="http://en.wikipedia.org/wiki/Bancroft_family">Bancroft</a> were built on that foundation. Many media executives no doubt dream about magically returning to such a time. But what if those days were just an illusion &#8212; a kind of accident of history? What would that mean for the future of media?</p>
<p>This idea has come up before, but I was reminded of it when I read a Nieman Journalism Lab post about <a href="http://www.niemanlab.org/2013/05/diaries-the-original-social-media-how-our-obsession-with-documenting-and-sharing-our-own-lives-is-nothing-new/">some research being done by Lee Humphreys</a>, looking at the way that communication &#8212; and particularly personal communication, through letters and diaries and other pre-digital tools of expression. Although this doesn&#8217;t seem to have much to do with how we use ultra-modern services like Twitter or Facebook, there is a lot more to it than you might think.</p>
<h2 id="media-has-always-been-personal">Media has always been personal and social</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2012/04/kid-playing-telephone-o.jpg"><img src="http://gigaompaidcontent.files.wordpress.com/2012/04/kid-playing-telephone-o.jpg?w=150&#038;h=97" alt="Kid playing telephone" width="150" height="97"  class="alignleft size-thumbnail wp-image-202399" /></a></p>
<p>As Humphreys describes it, her research shows that if you look at human communication over a longer period than just the past generation or two, it becomes obvious that one-way, broadcast-style &#8220;mass media&#8221; isn&#8217;t the norm at all &#8212; instead, the norm is interpersonal or multi-directional communication that shares a lot more with social media such as blogs, Twitter and Facebook. Rather than creating a new communication style, we are actually returning to one.</p>
<blockquote id="quote-humphreys-said-one-o"><p>&#8220;Humphreys said one of the early conclusions from her research is the possibility that the mass media of the 20th century was in fact a blip, a historical aberration, and that, through platforms like Twitter, we are gradually returning to a communication network that indulges, without guilt, the individual’s desire to record his existence.&#8221;</p></blockquote>
<p>For example, Humphreys says that the idea of diaries or journals as private things &#8212; which their owners hide underneath a mattress or keep in a secret place under lock and key &#8212; is a fairly new one. As recently as the late 19th century, it was common for people to read each other&#8217;s journals as a way of catching up with what they had been doing, and in many cases this was done with the author of the journal taking part in the discussion. In that sense, journals were a mix of private and public, in much the same way that social media is.</p>
<p>Although the Nieman Lab post doesn&#8217;t mention it, there was also the idea of a &#8220;commonplace book,&#8221; which was <a href="http://en.wikipedia.org/wiki/Commonplace_book">a kind of paper version of a blog</a>, a place where people would keep snatches of text or ideas that they came across, and then share that with others. Famous writers such as John Milton and Ralph Waldo Emerson kept commonplace books, and the phenomenon is seen by many as a prelude to what would become the &#8220;remix culture&#8221; of today.</p>
<h2 id="the-era-of-mass-media-is-over">The era of mass media is over</h2>
<p><a href="http://gigaom2.files.wordpress.com/2011/02/3256859352_cf35412c5f_z.png"><img src="http://gigaom2.files.wordpress.com/2011/02/3256859352_cf35412c5f_z.png?w=150&#038;h=101" alt="Social media" width="150" height="101"  class="alignleft size-thumbnail wp-image-214451" /></a></p>
<p>The idea that mass media was a kind of historical accident has been raised by others as well, including Tom Standage of <em>The Economist</em> &#8212; <a href="http://tomstandage.wordpress.com/2013/02/20/my-next-book-writing-on-the-wall/">both in his upcoming book</a>, called &#8220;Writing on the Wall,&#8221; and in a series of pieces in the magazine about the nature of digital media. The latter described how the interconnected qualities of social media and &#8220;networked journalism&#8221; <a href="http://www.economist.com/node/18904158">mirrored the way that media used to function</a> before newspapers were invented, when the local tavern or coffee house was the center of the information ecosystem. The title of his book, Standage says, also refers to:</p>
<blockquote id="quote-the-ominous-implicat2"><p>&#8220;The ominous implications of the rebirth of social media for mass-media companies that arose in the industrial era, predicated on the high cost of delivering information to large audiences. The conclusion of the book is that the mass-media era was a historical anomaly&#8230; indeed, it might better be termed the &#8216;mass-media parenthesis.&#8217;&#8221;</p></blockquote>
<p>If this is in fact what we are experiencing &#8212; that is, the unbundling or dismantling of a mass-media infrastructure <a href="http://www.techi.com/2011/03/why-big-media-was-just-a-historical-blip/">that was constructed to serve</a> the needs of readers (and advertisers) at a specific time in history &#8212; then what can we expect? Among other things, probably further downsizing and layoffs and bankruptcies of media companies <a href="http://gigaom.com/2012/09/06/newspaper-restructuring-think-steel-cars-and-airlines/">whose size and cost structure</a> and print focus no longer corresponds to the needs of the marketplace.</p>
<p>And on the positive side, we are also likely to see the growth of new entities that take advantage of the networked, social and smaller-scale nature of the media ecosystem &#8212; startups like Circa, for example, <a href="http://gigaom.com/2012/05/03/prismatic-wants-to-be-the-newspaper-for-a-digital-age/">or algorithmic players like Prismatic</a>, along with larger entities like The Huffington Post and BuzzFeed. In a very real sense, it is both the <a href="http://paidcontent.org/2013/05/09/is-it-the-best-of-times-or-the-worst-of-times-for-journalism-yes/">best of times and the worst of times</a>.</p>
<p><em>Post and thumbnail photos courtesy of <a href="http://www.shutterstock.com/gallery-11724p1.html">Shutterstock / Feng Yu</a> and Flickr user <a href="http://www.flickr.com/photos/rosauraochoa/3256859352/">Rosaura Ochoa</a></em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229272&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=146512"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=146512" /></a></p>]]></content:encoded>
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		<slash:comments>13</slash:comments>
	
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			<media:title type="html">Newspaper fortune teller; newspapers&#039; future; newspapers&#039; fate; fate of newspapers</media:title>
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			<media:title type="html">Mathew</media:title>
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			<media:title type="html">Kid playing telephone</media:title>
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			<media:title type="html">Social media</media:title>
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		<title>News flash: Twitter doesn&#8217;t have to hire journalists to be a powerful media competitor</title>
		<link>http://paidcontent.org/2013/05/10/news-flash-twitter-doesnt-have-to-hire-journalists-to-be-a-powerful-media-competitor/</link>
		<comments>http://paidcontent.org/2013/05/10/news-flash-twitter-doesnt-have-to-hire-journalists-to-be-a-powerful-media-competitor/#comments</comments>
		<pubDate>Fri, 10 May 2013 16:25:08 +0000</pubDate>
		<dc:creator>Mathew Ingram</dc:creator>
				<category><![CDATA[cnn]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[new york times]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[newspapers]]></category>
		<category><![CDATA[Reporters]]></category>
		<category><![CDATA[social-media]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=229241</guid>
		<description><![CDATA[Twitter says it doesn't have any interest in hiring reporters or performing other journalistic functions -- but regardless of whether it does so, it is still a powerful media entity and one that grows stronger by the day.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229241&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>When Twitter recently posted <a href="https://twitter.com/jobs/positions?jvi=o5RpXfw2,Job">a job listing for</a> a &#8220;head of news and journalism,&#8221; it sparked a rash of posts and commentary about how the company was becoming a media entity &#8212; until Twitter staffer Mark Luckie tossed cold water on that idea with an interview in which he <a href="http://www.pbs.org/mediashift/2013/05/mark-luckie-twitter-not-getting-into-news-business">poo-poohed the notion</a> that Twitter had any plans to be a media company. But Luckie&#8217;s response misses the point completely, which is that in every way that really matters, Twitter already is a powerful media entity. Depending on how you see the future of media, that is both good and bad.</p>
<p>There&#8217;s no question that some of the reaction to the company&#8217;s job posting has strained the bounds of credulity: media gadfly and failed media entrepreneur Michael Wolff, for example, <a href="http://www.guardian.co.uk/commentisfree/2013/may/06/twitter-hiring-head-of-news-journalism">wrote about how</a> the person who became Twitter&#8217;s head of news and journalism would have a job &#8220;more important than Jeff Zucker&#8217;s at CNN,&#8221; one that would be like &#8220;running a network news division in the 1970s or 80s, the biggest job that there has ever been in news.&#8221;</p>
<blockquote id="quote-given-the-choice-bet"><p>&#8220;Given the choice between being the executive editor of the New York Times or being the first Twitter news chief, you&#8217;d be well advised to think twice.&#8221;</p></blockquote>
<h2 id="twitter-says-it-isnt-a-media-o">Twitter says it isn&#8217;t a media operation</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/01/4765586430_7b62468f1d.jpg"><img src="http://gigaompaidcontent.files.wordpress.com/2013/01/4765586430_7b62468f1d.jpg?w=150&#038;h=100" alt="Twitter good and evil" width="150" height="100"  class="alignleft size-thumbnail wp-image-223032" /></a></p>
<p>Wolff&#8217;s description is more than a little hyperbolic &#8212; but at the same time, not entirely untrue. Emily Bell, head of the Tow Center at Columbia University and former head of digital operations at <em>The Guardian</em>, <a href="http://storify.com/roundtrip/emily-bell-ifj13">described Twitter recently as</a> &#8220;the most significant invention for journalism since the telephone,&#8221; and her opinion is shared by many in the media and outside it. For <a href="http://updates.gawker.com/post/34655168419/twitter-is-a-dangerous-lie-generator-not-a-truth">all its flaws</a>, the service that started as a simple messaging app with a weird name has become a critical piece of the real-time information and journalistic infrastructure.</p>
<p>In his interview with PBS MediaShift, Luckie &#8212; who got his start doing social media for the <em>Washington Post</em> and was hired by Twitter last year to be part of their growing media-outreach team &#8212; downplayed the company&#8217;s media ambitions, <a href="http://www.pbs.org/mediashift/2013/05/mark-luckie-twitter-not-getting-into-news-business">saying the service wants to be a partner</a> for media companies, and has no intentions of hiring reporters or editors, creating content or doing any of the other things that traditional media entities typically do.</p>
<blockquote id="quote-twitter-doesn%e2%80%2"><p>&#8220;Twitter doesn’t have ambitions to be a news operation. Because Twitter is so central to what a lot of newsrooms are doing, naturally there’s a lot of hype around this position. No, Twitter has no editorial team. We’re not out there curating news, or saying, “here’s the source that you have to go to.” We’re not writing stories. We’re simply providing a platform for other people to do so.&#8221;</p></blockquote>
<p>But I think Luckie&#8217;s response &#8212; while perhaps being technically true &#8212; misses the much larger point about what we mean when we say &#8220;digital-media entity,&#8221; and <a href="http://gigaom.com/2012/01/31/sorry-dick-but-twitter-is-definitely-a-media-entity/">the increasingly powerful role</a> that Twitter and other tools and services are playing in that ecosystem. In a nutshell, much of the power that used to reside with the creators of content has been moving to those who have platforms to disseminate it.</p>
<h2 id="where-does-the-power-lie-in-me">Where does the power lie in media?</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2012/02/nyt-newspaper-new-york-times-newspaper-nyt-paper-new-york-times-paper2-o.jpg"><img src="http://gigaompaidcontent.files.wordpress.com/2012/02/nyt-newspaper-new-york-times-newspaper-nyt-paper-new-york-times-paper2-o.jpg?w=150&#038;h=100" alt="NYT newspapers" width="150" height="100"  class="alignleft size-thumbnail wp-image-104538" /></a></p>
<p>The reality is that hiring journalists and creating content, as valuable as those things are (and I would like to stipulate that they are hugely valuable, before any traditional media fans get out the tar and feathers) is only part of what constitutes a media entity in the digital age. The other factor that is almost as valuable &#8212; and perhaps even more so, depending on your perspective &#8212; is <a href="http://gigaom.com/2011/09/08/hey-twitter-you-are-a-media-entity-now-embrace-it/">the ability to aggregate, filter, distribute</a> and monetize that content.</p>
<p>For a long time, traditional media entities like newspapers and TV networks owned both of these aspects of the media ecosystem, but that is no longer the case. Now, the most powerful platforms for distributing &#8212; and potentially monetizing &#8212; journalism and other kinds of content are not made of paper or TV tubes or coaxial cable, and they are not owned by family-run media conglomerates. They are companies like Twitter and YouTube and Facebook.</p>
<p>It&#8217;s true that Twitter in particular has focused on selling itself as a partner for media companies, rather than a competitor, which is one of the reasons why CEO Dick Costolo has tried hard to resist <a href="http://gigaom.com/2012/01/31/sorry-dick-but-twitter-is-definitely-a-media-entity/">any attempt to paint the service</a> as a media entity. Instead &#8212; as with Luckie&#8217;s interview &#8212; the company would much rather describe how it works hand-in-hand with media outlets, the benefits that accrue from having a strong Twitter presence, etc.</p>
<h2 id="twitter-is-a-partner-but-also-">Twitter is a partner, but also a competitor</h2>
<p><a href="http://gigaom2.files.wordpress.com/2012/06/twitter-bird-white-on-blue.jpg"><img src="http://gigaom2.files.wordpress.com/2012/06/twitter-bird-white-on-blue.jpg?w=150&#038;h=150" alt="new Twitter logo" width="150" height="150"  class="alignleft size-thumbnail wp-image-210959" /></a></p>
<p>At the same time, however, blog pioneer and digital-media entrepreneur Dave Winer has a point when he repeatedly warns media companies <a href="http://scripting.com/stories/2012/06/07/newsGuysTwitterIsNotYourFr.html">that Twitter is not their friend</a>: in a very real sense, as I&#8217;ve tried to argue before, Twitter has built a powerful media company without having to <a href="http://gigaom.com/2012/07/11/twitter-is-building-a-media-business-using-other-peoples-content/">create any of its own content</a> &#8212; and every TV network &#8220;crawl&#8221; that features tweets, and every newspaper story that mentions a reporter&#8217;s Twitter handle subtly reinforces that position.</p>
<p>Even the use of Twitter Cards or &#8220;expanded tweets&#8221; is what <a href="http://gigaom.com/2012/06/14/twitters-expanded-tweets-are-a-double-edged-sword/">I&#8217;ve described as a double-edged sword</a> for media companies: it promotes their content, but it also shows an excerpt that might be enough to satisfy many readers &#8212; in exactly the same way that Google does with Google News, something that many media companies have criticized and <a href="http://gigaom.com/2013/02/04/why-googles-settlement-with-french-publishers-is-bad-for-the-web/">even required payment</a> for.</p>
<p>I am in full agreement with Emily Bell and others who say Twitter is one of the best tools for journalism and media that we have ever seen, and there is no question that it has <a href="http://gigaom.com/2012/09/03/why-i-have-a-love-hate-relationship-with-twitter/">changed the media environment for the better</a> in a whole range of ways. But let&#8217;s not kid ourselves about whether it is a media company or not &#8212; it obviously is, in almost all of the ways that really matter, and other media players need to be as clear-eyed about that as possible.</p>
<p><em>Post and thumbnail photos courtesy of <a href="http://www.shutterstock.com/gallery-710830p1.html">Shutterstock / noporn</a> and Flickr users <a href="http://www.flickr.com/photos/socialsidekick/4765586430/">Socialsidekick</a></em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229241&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=695815"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=695815" /></a></p>]]></content:encoded>
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			<media:title type="html">social media</media:title>
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			<media:title type="html">Mathew</media:title>
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			<media:title type="html">Twitter good and evil</media:title>
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			<media:title type="html">NYT newspapers</media:title>
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			<media:title type="html">new Twitter logo</media:title>
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		<title>Why Branch could have a future connecting companies with customers</title>
		<link>http://gigaom.com/2013/05/08/why-branch-could-have-a-future-connecting-companies-with-customers/</link>
		<comments>http://gigaom.com/2013/05/08/why-branch-could-have-a-future-connecting-companies-with-customers/#comments</comments>
		<pubDate>Wed, 08 May 2013 19:57:13 +0000</pubDate>
		<dc:creator>Eliza Kern</dc:creator>
				<category><![CDATA[Branch]]></category>
		<category><![CDATA[Evan William]]></category>
		<category><![CDATA[Jason Goldman]]></category>
		<category><![CDATA[Jason Miller]]></category>
		<category><![CDATA[Josh Miller]]></category>
		<category><![CDATA[Obvious Corp.]]></category>
		<category><![CDATA[social-media]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=643062</guid>
		<description><![CDATA[Branch might have set out to connect the world's conversationalists on one platform, but it's interesting to see how companies are adopting the resource as a more limited way to connect with customers.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229119&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Out of all the <a href="http://gigaom.com/2011/06/28/its-obvious-ev-williams-and-biz-stone-together-again/" target="_blank">companies in the ex-Twitter gang&#8217;s Obvious Corp&#8217;s umbrella</a> of publishing startups &#8212; most notably, Medium &#8212; Branch is still perhaps the lowest-profile of the bunch. While it presents an interesting forum for conversation, eight months into its existence Branch is still figuring out how to get traction in a world that isn&#8217;t exactly lacking for conversation online.</p>
<p>Branch <a href="http://bulletin.branch.com/post/29351108916/welcome-to-branch" target="_blank">launched publicly about eight months ago</a> with the idea of creating a public space for limited conversations among a few people. While it&#8217;s fostered some interesting discussions so far (&#8220;<a href="http://branch.com/b/are-we-currently-in-a-tech-bubble" target="_blank">Is there a bubble?</a>&#8221; &#8220;<a href="http://branch.com/b/what-have-you-learned-about-visiting-las-vegas" target="_blank">What have you learned about visiting Las Vegas?</a>&#8221; &#8220;<a href="http://branch.com/b/how-much-should-a-writer-be-paid-if-anything" target="_blank">How much should a writer be paid, if anything?</a>&#8220;), the company is clearly still figuring out how to get conversations going on the site.</p>
<p><a href="http://gigaom.com/2012/08/13/communication-hub-branch-opens-to-the-public/branchteam/" rel="attachment wp-att-552547"><img  alt="branchteam" src="http://gigaom2.files.wordpress.com/2012/08/branchteam-e1344888550940.jpeg?w=300&#038;h=200" width="300" height="200" class="alignleft size-medium wp-image-552547" /></a>I recently spoke with people from Branch and Hyatt, one of the first companies that&#8217;s been using Branch for marketing purposes, and it was clear from our conversation that Branch could have a real future in giving companies a place to talk to with consumers in a way that&#8217;s both fairly public and transparent but also limited in terms of the investment required by the companies. In other words, <a href="http://gigaom.com/2012/03/28/are-conversations-better-when-they-are-open-or-closed/" target="_blank">some of the aspects of Branch that make it unappealing to users</a> could actually work in its favor when it comes to courting large businesses as customers &#8212; and potentially making money on the site.</p>
<p>Branch wasn&#8217;t created by one of the former Twitter founders like Medium was, but instead <a href="http://betabeat.com/2012/03/branch-joins-obvious-corp-picks-up-investments-from-lerer-ventures-and-sv-angel-and-heads-east-to-betaworks/" target="_blank">joined the Obvious Corp back in March of 2012</a>. <a href="http://gigaom.com/2012/07/03/branch-aspires-to-be-a-simplified-successful-google-wave/" target="_blank">We wrote about the company in July and talked with CEO Josh Miller</a>, who explained the idea behind the product and how he wanted to create the types of conversations people have with friends around a dinner table, but transport those conversations online to be shared and viewed publicly.</p>
<p>But <a href="http://gigaom.com/2012/03/28/are-conversations-better-when-they-are-open-or-closed/" target="_blank">as my colleague Mathew Ingram noted at the time</a>, that closed nature of Branch conversations that are then posted online are reminiscent of blogs without comments &#8212; they seem odd to those of use who&#8217;ve become used to the spontaneous, collaborative qualities of traditional social media:</p>
<blockquote id="quote-the-discussion-also-"><p>&#8220;The discussion also seems oddly sterile for anyone who has gotten used to the somewhat chaotic nature of a Twitter debate — or even in blog comments. And because it is less open, there is less of an opportunity for flames or irrelevant comments, but there is also less opportunity for a smart comment from a stranger.&#8221;</p></blockquote>
<p>Yet the closed nature of the discussions and the greater assurance of quality control are obvious perks for a company like Hyatt that wants to hear what frequent travelers think of hotels, and wants to share that feedback publicly but doesn&#8217;t necessarily want to maintain a lengthy Facebook feed about the topic. Not to mention, users would probably get annoyed if Hyatt retweeted a lot of people tweeting about hotels, explained <a href="http://www.linkedin.com/in/dmoriarty" target="_blank">Dan Moriarty, the director of digital strategy for Hyatt</a>.</p>
<p>But when I asked Moriarty why he doesn&#8217;t just send out a survey asking people what they think of hotels, he explained that the company has learned the value of sharing public feedback with users and the company gets more out of the experience in the long run by appearing more transparent.</p>
<p>&#8220;I think we&#8217;re over that worry,&#8221; he said about the possibility that users would post negative things publicly about Hyatt on a company Branch thread. &#8220;I think we&#8217;ve done a similar thing on Facebook or the website we started for the campaign, so we&#8217;ve worked through the pain of worrying about what people would say about us in social spaces.&#8221;</p>
<p>He noted that with a Branch conversation, Hyatt can pick influential travel or hotel bloggers and ask them about hotels, and then once the Branch is over, they can keep sharing the conversation and make sure other users see how the company took that feedback into account. So a conversation hosted with 20 people can get shared out to thousands of others. You could certainly argue that it&#8217;s a lot less transparent and truly open for a company to hand-pick people for a Branch conversation than respond to angry customers on Twitter, but you can see the appeal from the company&#8217;s perspective, and there&#8217;s no reason a company couldn&#8217;t do both.</p>
<p>&#8220;When you look at Branch&#8230; it&#8217;s just like-minded people opting into a conversation on things they care about,&#8221; he said. &#8220;So we definitely get a higher-quality of responses that are more thought through.&#8221;</p>
<p><a href="http://www.linkedin.com/in/libbybrittain" target="_blank">Libby Brittain, the director of editorial development for Branch</a>, said the company is still new, and they&#8217;re not sure what a money-making strategy with large corporate partners would look like, but it&#8217;s something they&#8217;ll evaluate.</p>
<p>&#8220;For publishers or brands, they&#8217;ve been told to be conversational for years,&#8221; she said. &#8220;But sometimes they really struggle to deliver on that promise with their customers or clients. I&#8217;ve been pleasantly surprised how this has worked.&#8221;</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=229119&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=821161"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=821161" /></a></p>]]></content:encoded>
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			<media:title type="html">paidContent Live 2013 Josh Miller Branch</media:title>
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		<title>New social sports site For The Win aims for non-fans too</title>
		<link>http://paidcontent.org/2013/04/22/social-sports-site-by-usa-today-aims-for-fans-non-fans-alike/</link>
		<comments>http://paidcontent.org/2013/04/22/social-sports-site-by-usa-today-aims-for-fans-non-fans-alike/#comments</comments>
		<pubDate>Mon, 22 Apr 2013 10:01:06 +0000</pubDate>
		<dc:creator>Jeff John Roberts</dc:creator>
				<category><![CDATA[bleacher report]]></category>
		<category><![CDATA[For The Win]]></category>
		<category><![CDATA[Jamie Mottram]]></category>
		<category><![CDATA[sb nation]]></category>
		<category><![CDATA[social-media]]></category>
		<category><![CDATA[sports media]]></category>
		<category><![CDATA[usa today]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=228093</guid>
		<description><![CDATA[For The Win wants to take a BuzzFeed-style viral media approach to sports media. The new site, which will compete with rivals like Deadspin, will focus on finding "shareable" content that will be appealing even to people who don't follow sports.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=228093&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Just when you thought sports media couldn&#8217;t get more crowded, along comes For The Win. The site, which launched on Monday, wants to reach fans and non-fans alike through social media and a focus on sports stories with a heavy human interest feel &#8211; like the 7-year old cancer patient who <a href="http://www.latimes.com/sports/sportsnow/la-sp-sn-nebraska-football-kid-20130408,0,6889354.story">ran for a touchdown</a> in a Nebraska scrimmage.</p>
<p>According to executive Jamie Mottram, <a href="http://ftw.usatoday.com/">For The Win</a> is the first sports site designed specifically to reach readers on viral networks like Facebook or Twitter. Owned by USA Today, the site is staffed by veteran sports writers from outlets like Deadspin and the <em>New York Times</em> who are tasked with finding sharable content.</p>
<p>“You don’t have to be a sports fan to laugh at the <a href="http://espn.go.com/nba/story/_/id/9187070/new-orleans-hornets-announce-name-change-pelicans-official">ridiculous new logo</a> of the New Orleans Pelicans or openly weep at the <a href="http://deadspin.com/todd-frazier-homered-at-the-request-of-a-batboy-with-do-476462174">30 year old bat boy</a> with Down Syndrome&#8217;s reaction to a Reds home run,&#8221; said Mottram, in a phone interview.</p>
<p>Mottram, whose pasts gigs include creating Yahoo! Sports&#8217; blog network and AOL&#8217;s Fanhouse, is fond of using terms like &#8220;viral lift&#8221; and &#8220;social currency&#8221; to explain For The Win&#8217;s plan to build an audience through social media.</p>
<p>For The Win&#8217;s social-first approach follows the playbook of <a href="http://paidcontent.org/2012/04/28/buzzfeeds-jonah-peretti-display-dollars-arent-coming-back/">viral powerhouse BuzzFeed </a>and newcomer <a href="http://paidcontent.org/2013/03/06/how-the-fastest-growing-media-site-could-help-democrats-win-the-next-election/">Upworthy</a>. Both these sites, which rely heavily on analytics and A/B headline testing, have acquired enormous audiences by looking to social media, rather than their homepages, as a primary source of traffic. Mottram thinks such tactics can give For The Win an edge as it competes with traditional outlets like ESPN and CBS Sports, and with popular digital natives like Deadspin, SB Nation and Bleacher Report.</p>
<p>&#8220;I think a lot of those sites are catering to legacy behaviors and technology,&#8221; said Mottram. &#8220;SB Nation was born on online communities &#8212; message boards around each team. Bleacher Report is a search-oriented content farm. For The Win is produced on a basis of really sharable content.&#8221;</p>
<p>The site&#8217;s distribution and content strategy will also rely on the sprawling sports network of USA Today parent, Gannett Company, which has affiliation agreements with properties like <a href="http://www.mlbtraderumors.com/">MLB Trade Rumors</a> and <a href="http://blacksportsonline.com/home/">Black Sports Online</a>. For The Win&#8217;s content will also appear in legacy properties like the paper edition of USA Today.</p>
<p>For The Win is opening shop with 10 writers and editors and, for the first two months, is relying on Right Guard as an exclusive sponsor. Down the road, says Mottram, the site will rely on a dual revenue stream of display and <a href="http://paidcontent.org/2013/04/17/native-advertising-winners-losers-and-a-lot-of-hype/">native advertising</a>.</p>
<p><em>Correction: this story was updated at 11:45ET to reflect that Gannett has affiliation agreements with certain properties but does not control them as previously stated.</em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=228093&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=592346"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/PaidContent_RSS_300x250&#038;sz=300x250&#038;c=592346" /></a></p>]]></content:encoded>
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			<media:title type="html">FTW, For The Win</media:title>
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			<media:title type="html">jeffjohnroberts</media:title>
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		<title>Reddit + Boston: Journalism gets better when more people are doing it</title>
		<link>http://paidcontent.org/2013/04/19/reddit-boston-journalism-gets-better-when-more-people-are-doing-it/</link>
		<comments>http://paidcontent.org/2013/04/19/reddit-boston-journalism-gets-better-when-more-people-are-doing-it/#comments</comments>
		<pubDate>Fri, 19 Apr 2013 15:21:54 +0000</pubDate>
		<dc:creator>Mathew Ingram</dc:creator>
				<category><![CDATA[Boston]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[journalism]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[new york post]]></category>
		<category><![CDATA[reddit]]></category>
		<category><![CDATA[social-media]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=228034</guid>
		<description><![CDATA[While both Twitter and Reddit have come under fire for distributing incorrect information about the Boston bombings, mainstream outlets have done so as well. In a real-time news environment, having more sources is ultimately better.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=228034&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>We&#8217;ve already talked about how <a href="http://paidcontent.org/2013/04/15/twitter-shows-how-the-news-is-made-and-its-not-pretty-but-its-better-that-we-see-it/">Twitter has changed the way</a> that real-time journalism functions during news events like the Boston bombings, by taking all the editorial activity that usually happens behind the scenes in newsrooms &#8212; the speculation, the fact-checking, and so on &#8212; and pushing it out into the open where anyone can take part in it. But it&#8217;s not just Twitter, of course: as we&#8217;ve seen this week, <a href="http://blogs.lse.ac.uk/polis/2013/04/19/boston-just-another-day-in-the-news-revolution/">other social platforms like Reddit</a> are also playing a growing role. Is that good or bad? As with most things on the internet, there&#8217;s plenty of both.</p>
<p>Within hours of the explosions in Boston, members of the Reddit community had created <a href="http://www.reddit.com/r/findbostonbombers/">a thread (or sub-Reddit) about the incident</a>, in an attempt to identify potential suspects. Users posted photos that had been published online or submitted by onlookers and analyzed video clips, piecing together clues like a specific kind of zipper that was used on a backpack found at the scene. Eventually, two potential suspects were identified &#8212; including one who <a href="http://www.nydailynews.com/news/national/hs-track-star-speaks-didn-article-1.1320766">posted a message on Facebook</a> about his innocence.</p>
<h2 id="plenty-of-mistakes-to-go-aroun">Plenty of mistakes to go around</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/01/5282805183_b997f56d90_z.jpg"><img src="http://gigaompaidcontent.files.wordpress.com/2013/01/5282805183_b997f56d90_z.jpg?w=150&#038;h=101" alt="Reddit stickers" width="150" height="101"  class="alignleft size-thumbnail wp-image-222977" /></a></p>
<p>After some more investigation and crowdsourced information gathering, users on the Reddit thread seemed more or less convinced that the two were not likely to be the actual bombers, and eventually declared them &#8220;cleared.&#8221; Meanwhile, the <em>New York Post</em> <a href="http://www.cjr.org/the_audit/the_new_york_posts_disgrace.php">identified the same two people as potential suspects</a> and published their photos on the front page (both suspects have now been identified &#8212; one was reportedly shot by police on Friday and as of mid-afternoon on Friday the other was said to be on the run).</p>
<p>Alexis Madrigal at <em>The Atlantic</em> <a href="http://www.theatlantic.com/technology/archive/2013/04/hey-reddit-enough-boston-bombing-vigilantism/275062/">wrote that the process taking place on Reddit amounted to</a> &#8220;vigilantism,&#8221; and was reprehensible, and warned against encouraging untrained people to try and determine the validity of forensic evidence after such an event. But is what happened on Reddit so bad? And is it any worse than what the traditional media have done in similar situations? I&#8217;m not convinced.</p>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/04/tomwatsontweet.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/04/tomwatsontweet.png?w=708" alt="tomwatsontweet"    class="aligncenter size-full wp-image-228036" /></a></p>
<p>Yes, users of Reddit made mistakes &#8212; plenty of them, including <a href="http://www.newstatesman.com/world-affairs/2013/04/reddit-boston-and-missing-student">identifying the wrong person as a suspect a second time</a> on Thursday after erroneous information emerged from police scanners and other sources, something which caused <a href="https://www.facebook.com/pages/Help-Us-Find-Sunil-Tripathi/403275636436466">a considerable amount of grief</a> for a young man&#8217;s family and led to <a href="http://www.reddit.com/r/findbostonbombers/comments/1co7kp/mod_note_despite_what_was_allegedly_overheard_on/">an apology posted</a> on Reddit by a moderator. </p>
<p>But it should be noted that CNN and the NY Post have made plenty of mistakes as well, something Ryan Chittum of the <em>Columbia Journalism Review</em> doesn&#8217;t really mention in his post about <a href="http://www.cjr.org/the_audit/on_a_wild_night_of_news_a_rema.php">how brilliant the traditional media was and how wrong Reddit has been</a>. The larger point is that this isn&#8217;t an either/or situation &#8212; crowdsourcing is valuable, and has been valuable for journalism and will continue to be. This is admittedly not an example of it at its finest.</p>
<p>Remember when we didn&#8217;t think random people putting together an encyclopedia would ever work? And yet it has &#8212; in part because it has a lot more structure than Reddit or 4chan. And those sites would probably be a lot more useful in these cases if people <a href="http://blogs.lse.ac.uk/polis/2013/04/19/boston-just-another-day-in-the-news-revolution/">spent more time thinking and less time typing</a>. But that doesn&#8217;t negate the value they can provide. The idea of using the knowledge and resources of the crowd is the whole point behind Guardian <a href="http://paidcontent.org/2013/04/18/takeaways-from-paidcontent-live-paywalls-sponsored-content-and-massive-disruption/">editor-in-chief Alan Rusbridger&#8217;s &#8220;open journalism,&#8221;</a> and it is a force we need to figure out how to tame, not dismiss as irrelevant based on one incident.</p>
<h2 id="open-journalism-works-better">Open journalism works better</h2>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/01/1408711192_a83c4ae94e.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/01/1408711192_a83c4ae94e.png?w=150&#038;h=99" alt="Reporter" width="150" height="99"  class="alignleft size-thumbnail wp-image-223546" /></a></p>
<p>Am I calling what Reddit has been doing since the Boston bombings journalism? Yes. It may not encompass the entirety of what we know as journalism, and it is clearly flawed, but it is certainly an important aspect of it &#8212; just as Eliot Higgins, an unemployed British accountant, is performing a valuable journalistic act (one that <em>New York Times</em> writer C.J. Chivers has recognized) in <a href="http://paidcontent.org/2013/03/24/citizen-journalism-at-work-unemployed-british-man-becomes-syrian-weapons-expert/">verifying smuggled weapons in Syria by watching hundreds of hours</a> of YouTube videos every day, even though no one is paying him to do so.</p>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/04/monicaguzmantweet.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/04/monicaguzmantweet.png?w=708" alt="monicaguzmantweet"    class="aligncenter size-full wp-image-228038" /></a></p>
<p>Will Oremus at Slate makes <a href="http://www.slate.com/articles/technology/technology/2013/04/findbostonbombers_reddit_vs_the_media_in_search_for_boston_bombing_suspects.single.html">a fairly persuasive argument that Reddit has in some cases been</a> *more* responsible in its attempts to identify the individuals than some traditional sources, including the <em>Post</em>. This kind of crowdsourced fact-checking and verification of evidence has been going on for years &#8212; it&#8217;s just more mainstream now. And anyone looking for evidence of someone jumping the gun and encouraging vigilantism doesn&#8217;t have to <a href="http://www.businessinsider.com/cnn-boston-marathon-bombings-reports-retraction-correction-2013-4">look any further than CNN</a>.</p>
<p>When I wrote recently about the benefits of having journalism occur out in the open, journalism teacher Steve Fox and others <a href="https://twitter.com/stevejfox/status/324158073444921344">said I didn&#8217;t spend enough time</a> on the need for verification, and maybe I didn&#8217;t, but I believe this also should be done out in the open. In fact, one of the benefits to doing so is the ability to have more eyes on the information at hand &#8212; thereby <a href="http://paidcontent.org/2013/04/15/twitter-shows-how-the-news-is-made-and-its-not-pretty-but-its-better-that-we-see-it/">making it easier to filter out the noise</a> and find the signal, or triangulate the truth. As Jay Rosen has said, journalism gets better <a href="http://pressthink.org/2011/04/what-i-think-i-know-about-journalism/">the more people there are doing it</a>. And that includes Reddit.</p>
<p><a href="http://gigaompaidcontent.files.wordpress.com/2013/04/mattberniustweet.png"><img src="http://gigaompaidcontent.files.wordpress.com/2013/04/mattberniustweet.png?w=708" alt="mattberniustweet"    class="aligncenter size-full wp-image-228037" /></a></p>
<p><em>Post and thumbnail photo courtesy of Flickr users <a href="http://www.flickr.com/photos/mrtopf/4074083883/">Christian Scholz</a> and <a href="http://www.flickr.com/photos/evablue/5282805183/in/photostream/">Eva Blue</a> and <a href="http://www.flickr.com/photos/yanrf/1408711192/">Jan-Arief Purwanto</a></em></p>
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			<media:title type="html">crowdsourcing</media:title>
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			<media:title type="html">Mathew</media:title>
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			<media:title type="html">Reporter</media:title>
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		<title>Can brands evolve from digital advertisers to mass communicators?</title>
		<link>http://paidcontent.org/2013/04/17/can-brands-evolve-from-digital-advertisers-to-mass-communicators/</link>
		<comments>http://paidcontent.org/2013/04/17/can-brands-evolve-from-digital-advertisers-to-mass-communicators/#comments</comments>
		<pubDate>Wed, 17 Apr 2013 17:55:01 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[advertising]]></category>
		<category><![CDATA[Bonita Stewart]]></category>
		<category><![CDATA[jeff dachis]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[paidcontent live 2013]]></category>
		<category><![CDATA[social-media]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=227875</guid>
		<description><![CDATA[Brands claim they're taking to social media, but they're really inserting ads into other people social engagement streams -- not engaging themsleves, says the founder of the Dachis Group.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=227875&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Social media advertising <a href="http://gigaom.com/2012/06/12/facebook-see-we-told-you-social-advertising-works/">is all the rage today</a>, but Jeff Dachis, CEO and founder of social analytics firm The Dachis Group, questions whether brands are really getting the concept. Inserting what are essentially billboards into people’s Facebook feeds doesn’t count as true engagement, he said Wednesday at GigaOM’s <a href="http://event.gigaom.com/paidcontent/schedule/?utm_source=media&amp;utm_medium=editorial&amp;utm_campaign=intext&amp;utm_term=227875+can-brands-evolve-from-digital-advertisers-to-mass-communicators&amp;utm_content=kfitchard">paidContent Live conference</a> in New York City.</p>
<p>“This shift from what I believe to be mass communications to a mass of communicators has created a strong fundamental shift in the way brands are going to be built going forward,” he said. “They’re going to have to figure out how to engage with people instead of advertising at them.”</p>
<p>For Dachis that means direct engagement with people influential in their field through social media channels. Those influencers can then, in turn, amplify their message through the same social media outlets, he said.</p>
<p>Speaking on the same panel as Dachis, Google VP of Partner Business Solutions Bonita Stewart took issue with the idea that older formers digital marketing were ineffective. Contrary to popular belief, Stewart said, some display CPM rates are increasing, and Google’s publisher partners are seeing a lot of success using a combination of traditional advertising and new <a href="http://gigaom.com/2012/05/07/google-live-video-streaming-hangouts/">social marketing tools such as Hangouts</a>.</p>
<p><a href="http://paidcontent.org/2013/04/17/paidcontent-live-2013-coverage/">Check out the rest of our paidContent Live 2013 coverage here</a>, and a video embed of the session follows below:</p>
<p><iframe src="http://new.livestream.com/accounts/74987/events/2000322/videos/16648375/player?autoPlay=false&amp;height=360&amp;mute=false&amp;width=640" height="360" width="640" frameborder="0" scrolling="no"></iframe><br>
A transcription of the video follows on the next page</p>
<p><a href="http://paidcontent.org/2013/04/17/can-brands-evolve-from-digital-advertisers-to-mass-communicators/2/">Go to page 2 (of 2) on paidContent .</a></p>
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			<media:title type="html">paidContent Live 2013 Bonita Stewart Google Jeffrey Dachis Dachis Group</media:title>
		</media:content>

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			<media:title type="html">kfitchard</media:title>
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		<title>New Google tool lets you share email when you die &#8212; but not your books and music</title>
		<link>http://gigaom.com/2013/04/11/new-google-tool-lets-you-share-email-when-you-die-but-not-your-books-and-music/</link>
		<comments>http://gigaom.com/2013/04/11/new-google-tool-lets-you-share-email-when-you-die-but-not-your-books-and-music/#comments</comments>
		<pubDate>Thu, 11 Apr 2013 19:27:45 +0000</pubDate>
		<dc:creator>Jeff John Roberts</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[digital afterlife]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[social-media]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=630199</guid>
		<description><![CDATA[Google has a useful new tool to manage your "digital afterlife." The feature sends passwords to trusted contacts if you have been inactive, and provides a way to send on many aspects of your digital life -- except for any media you bought.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=227603&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Google users can share access to email and social media from beyond the grave thanks to a new feature that sends out password information if a user has been offline for a long time. The tool comes at a time when people are leaving beyond fewer physical artifacts like letters or photographs for loved ones to remember them by.</p>
<p>The new &#8220;<a href="http://googlepublicpolicy.blogspot.com/2013/04/plan-your-digital-afterlife-with.html">Inactive Account Manager</a>&#8221; is intended to help users manage their &#8220;digital afterlife,&#8221; said Google in a blog post on Tuesday. The tool works by instructing Google to email passwords to as many as ten &#8220;trusted contacts&#8221; in the event that a user has not signed in for three or more months. Alternately, users can tell Google to simply delete the accounts; in either case, users receive a text message before Google takes action.</p>
<p>You can find the tool by going to Settings -&gt; Accounts in your Gmail account or by clicking the link in Google blog. Here&#8217;s a screenshot of what it looks like:</p>
<p><a href="http://gigaom.com/2013/04/11/new-google-tool-lets-you-share-email-when-you-die-but-not-your-books-and-music/screen-shot-2013-04-11-at-2-50-22-pm/" rel="attachment wp-att-630252"><img  alt="Screenshot of Inactive Account google" src="http://gigaom2.files.wordpress.com/2013/04/screen-shot-2013-04-11-at-2-50-22-pm.png?w=300&#038;h=277" width="300" height="277" class="aligncenter size-medium wp-image-630252" /></a></p>
<p>For practical purposes, this means that you can ensure loved ones have an easy way to access not just Gmail but other Google services too &#8212; like documents in Drive, Blogger accounts, Google voice and Picassa pictures. All of these services are likely to contain information that is of financial or sentimental value to family members.</p>
<p>The Google feature arrives at a time when property and privacy laws have often failed to keep up with the digital age, leading to conflicts between relatives and social media companies. Last year, for instance, parents <a href="http://gigaom.com/2012/09/27/dead-models-parents-cant-get-facebook-messages-judge-says/">unsuccessfully sued</a> Facebook to obtain messages of their dead daughter (Facebook refused on the grounds of federal privacy law).</p>
<p>The new Google tool, however, contains a notable omission: it does not allow users to provide access to the music, books and movies contained in Google Play. The reason is that, like Apple&#8217;s iTunes, Google Play customers don&#8217;t actually own the items they buy. As a Google spokesman explains:</p>
<blockquote id="quote-digital-content-purc"><p>&#8220;Digital content purchased on Google Play is licensed to the individual account holder personally. These rights end on the death of the account holder, and there is currently no way of assigning them to others after the user&#8217;s death.&#8221;</p></blockquote>
<p>If learn more about the ultimate fate of your digital books and music anyways, see &#8220;<a href="http://gigaom.com/2012/09/05/3-ways-to-deal-with-digital-media-when-you-die/">3 ways to deal with digital media when you die.&#8221;</a></p>
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			<media:title type="html">Grave, funeral, death, die</media:title>
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			<media:title type="html">jeffjohnroberts</media:title>
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		<title>Google sold Frommer&#8217;s Travel &#8212; but kept all the social media data</title>
		<link>http://paidcontent.org/2013/04/09/google-sold-frommers-travel-but-kept-all-the-social-media-data/</link>
		<comments>http://paidcontent.org/2013/04/09/google-sold-frommers-travel-but-kept-all-the-social-media-data/#comments</comments>
		<pubDate>Tue, 09 Apr 2013 23:38:24 +0000</pubDate>
		<dc:creator>Jeff John Roberts</dc:creator>
				<category><![CDATA[Arthur Frommer]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Frommer's]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[john wiley & sons]]></category>
		<category><![CDATA[social-media]]></category>
		<category><![CDATA[Twitter followers]]></category>

		<guid isPermaLink="false">http://paidcontent.org/?p=227464</guid>
		<description><![CDATA[People wondered why Google sold Frommer's Travel barely nine months after acquiring it in the first place. The answer is that it's keeping a huge number social media followers from sites like Facebook.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=paidcontent.org&#038;blog=33319749&#038;post=227464&#038;subd=gigaompaidcontent&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Mystery solved. Many were scratching their heads over why Google sold Frommer&#8217;s Travel Guides this month &#8212; less than a year after buying the brand for $22 million. The answer is the same as for why Google does nearly anything: data.</p>
<p>As <a href="http://skift.com/2013/04/09/turns-out-google-didnt-sell-social-followers-back-to-arthur-frommer/">Skift reported Tuesday</a>, Google handed over the company to founder Arthur Frommer <em>sans</em> social media accounts. In other words, Google is keeping all of the followers that Frommer&#8217;s accrued on Twitter, Facebook, FourSquare, Google+, YouTube and Pinterest. These thousands &#8212; or more likely millions &#8212; of accounts are valuable because they represent a huge collection of serious travel enthusiasts.</p>
<p>While Google will not keep the Frommer&#8217;s name, it&#8217;s able to keep the followers by simply changing the name on the account; in the case of Twitter, all of the @FrommersTravel followers are now following Google-owned @ZagatTravel:</p>
<blockquote id="quote-this-account-is-now-" class="twitter-tweet"><p>This account is now @<a href="https://twitter.com/zagattravel">zagattravel</a>! Welcome. Stay tuned for info on where to go, where to stay and how to explore around the world.</p>
<p>— Zagat Travel (@ZagatTravel) <a href="https://twitter.com/ZagatTravel/status/321655378490294272">April 9, 2013</a></p></blockquote>
<p>The social media data will power Google&#8217;s ongoing forays into the travel market in which it offers services like flight and hotel search, and Zagat reviews.</p>
<p>In retrospect, it appears that the social media data may have been Google&#8217;s goal along when it <a href="http://paidcontent.org/2012/08/13/google-acquires-frommers/">obtained Frommer&#8217;s </a>from publisher John Wiley &amp; Sons for $22 million in August 2012. The company has not disclosed how it much received for <a href="http://paidcontent.org/2013/04/04/arthur-frommer-buys-frommers-travel-guides-back-from-google-to-keep-publishing-in-print/">selling the brand back </a>to Arthur Frommer, who intends to relaunch the title&#8217;s print editions, which Google decided to discontinue in favor of digital-only offerings.</p>
<p>In response to a question about the social media accounts and the price of the sale, Google provided this response:</p>
<blockquote id="quote-we%e2%80%99re-focuse2"><p>We’re focused on providing high-quality local information to help people quickly discover and share great places, like a nearby restaurant or the perfect vacation destination. That&#8217;s why we&#8217;ve spent the last several months integrating the travel content we acquired from Wiley into Google+ Local and our other Google services. We can confirm that we have returned the Frommer&#8217;s brand to its founder and are licensing certain travel content to him.</p></blockquote>
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