Google Voice Service Takes Aim At Telephone Companies
Google (NSDQ: GOOG) has launched a new service called Voice that could end up challenging a number of mobile and internet telephone services, if it succeeds. The free service, announced on its blog Thursday night, is a reworking of Grand Central, the startup the search giant bought 20 months ago. It improves on GrandCentral
Google Voice is free, sure, and like I said, it’s been a personal help when I had an issue that rendered my phone unusable. However, there’s a difference between accepting an app that does a pretty good job and pushing a company to make a better product that will ultimately benefit you more. Consumers do that all the time with feedback, and most software-makers listen. It’s to everyone’s advantage.
That’s why I suggested that Google should introduce tiered services, so that those who want to stick with the free service can do so, and those who want to upgrade to higher quality can also go that route. More choices are better in my book.